Client Charter

Our aim is to provide a high quality admin and business support service to business owners in a professional, confidential, accurate, efficient and cost-effective way, using good quality technology.

What you can expect from DAP VA Limited

• A high level of confidentiality at all times;
• A high level of professionalism;
• Conduct of business to be efficient and cost-effective;
• A clear understanding of your business and the way in which you like to work;
• The use of up-to-date equipment and technology as appropriate to ensure efficiency and best practice;
• Complete work to an agreed timeframe;
• A flexible and open-minded approach to business;
• Establish clear lines of communication;
• Operate with a high level of integrity;
• Polite and courteous at all times;
• Approachable;
• Solutions focused and results orientated;
• Regular review meetings (after first 6 weeks, then every quarter)
• Provide you with back up support in the event I am unavailable; and
• A sense of humour!

What I expect from my clients

• To be polite and courteous;
• To establish clear lines of communication;
• To respect our core hours of working, unless otherwise pre-arranged;
• To set realistic timeframes;
• Honesty and integrity;
• To pay on time;
• If we do something wrong tell us immediately so we can put it right;
• To engage in regular review meetings to strengthen our working relationship; and
• A sense of humour!